Privacy Policy

Data We Collect

We may collect certain information needed to deliver our services efficiently, including but not limited to:

• Client or facility name
• Contact details (phone number, email)
• Facility address or service location
• Contact person / coordinator details
• Photos and technical reports before and after service delivery
• Information about the exhaust, ventilation or equipment being serviced
• Any information the client provides when requesting a service or contacting us

How We Use Data

The data we collect is used for the following purposes:

• Delivering exhaust, ventilation and sanitization cleaning & maintenance services
• Preparing quotes and contracts
• Scheduling site visits and maintenance work
• Issuing documented technical reports
• Improving the quality of our services
• Following up on client requests and after-sales service
• Sending updates about services or recurring maintenance, with the client's consent

Data Protection

Shiny applies appropriate technical and security measures to protect all data from unauthorized access, alteration, loss or misuse. All information is handled with complete confidentiality, accessible only to authorized team members.

Sharing Information

Shiny does not sell, rent or share client data with any third party for marketing purposes.

No information is disclosed except in the following cases:

• With the client's written consent
• Where required to comply with applicable regulations and laws
• When collaboration with technical or operational parties is needed to deliver the service, while keeping information confidential

Technical Reports & Photos

Our services may include photo or video documentation before and after work is carried out. This material is used to:

• Document service quality
• Prepare technical reports
• Demonstrate compliance with quality and safety standards

Cookies

Our website may use cookies to improve the user experience, analyze site performance, and develop our online services, without collecting any unauthorized personal information.

Your Rights

As a client, you have the right to:

• Request to know the data recorded about you
• Request that your data be updated or corrected
• Request deletion of your data, provided this does not conflict with legal or contractual obligations
• Ask how your data is being used

Privacy Policy Updates

Shiny reserves the right to amend this Privacy Policy whenever necessary to reflect technical developments or regulatory requirements. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is processed, please reach out to us through the contact details on our Contact Us page.