Terms & Conditions

Scope of Services

Shiny provides specialised services including:

• Commercial exhaust & hood system cleaning
• Air duct & HVAC cleaning
• Grease trap cleaning and maintenance
• Sanitization services
• Preventive maintenance
• Technical inspection and reporting
• Recurring maintenance contracts for facilities

Requesting a Service

Services are carried out after:

• Receiving the client's request
• A site survey, where necessary
• Approval of the quote
• Agreeing on a delivery schedule

Client Obligations

The client agrees to:

• Provide the technical team with access to the site
• Provide access to the equipment and systems to be cleaned or serviced
• Disclose any site-specific hazards or instructions
• Honour agreed appointment times
• Settle payments as agreed

Shiny's Obligations

The company agrees to:

• Deliver services to the highest standards of quality and professionalism
• Use safe, approved cleaning equipment and materials
• Follow health & safety procedures
• Maintain the confidentiality of client data
• Deliver technical reports after service completion where agreed

Technical Reports

After a service is complete, the client may receive a technical report covering:

• Before and after photos
• Work completed
• Notes from the technical team
• Recommendations for future maintenance

Scheduling & Cancellation

Appointments may be modified or rescheduled by prior arrangement between both parties.

If an appointment is cancelled after the team has been mobilised or has arrived on site, the fees stated in the agreement or quote may apply.

Pricing & Payment

Prices are determined based on:

• Type of service
• Project size
• Number of systems to be cleaned
• Facility location
• Scope of work required

Liability

Shiny is committed to delivering services in line with best professional practice, and is not liable for faults or damage resulting from:

• Misuse of equipment after the service is completed
• Failure to follow maintenance recommendations
• Pre-existing faults prior to the start of cleaning work
• Any modifications made to the systems by another party

Intellectual Property

All text, images, logos, designs and content published on the website are the property of Shiny, and may not be copied, used or republished without prior written consent.

Changes to These Terms

Shiny reserves the right to amend these Terms & Conditions at any time. The version published on the website constitutes the approved version.

Governing Law

These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia, and any dispute will be resolved by the competent judicial authorities within the Kingdom.

Contact

For any questions about these Terms & Conditions or any of our services, please get in touch through our Contact Us page or Shiny's official contact channels.